If the answer to your question hasn’t been listed below, please telephone the office on (02) 6554 5671 or email us.

1. Why should NCFS clean your filters?

Filters become clogged with fat and grease preventing the fan working efficiently.

2. How long does it take to exchange the filters?

Depending on the number of filters it only a few minutes – it often takes longer to park the vehicle and walk to your premises than to exchange the filters.

3. What time of the day do we call on you?

Due to the nature of our clients working environments we work at any time that is convenient to both parties. Our technician’s day often starts at 2:00am with the cleaners letting the technicians in.

4. How often should my filters be exchanged?

The style of your cooking depends on the frequency of the filter exchanges. Wok cooking, busy establishment where food is deep fried regularly and charcoal grills requires the filters to be exchanged more regularly than a small cafe type kitchen. Frequency can vary from weekly to twelve weekly cycles.

5. My business is quieter in the winter months - can I vary my frequency of filter exchanges?

Just ask your service technician to alter the frequency or telephone the office on 02 6554 5671 or email us.

6. How are my filters cleaned?

The service technician removes your filters, replacing them with clean filters and returns your dirty filters to our factory located in Forster. These dirty filters are soaked in a special environmental friendly cleaning solution then individually cleaned.

7. Why shouldn't the chef or cleaning staff clean the filters?

Most dishwashing powders/liquids are caustic based and will eventually cause the filters to fall apart. Unless you have a grease trap it is against the law to wash the grease down the sink and into the environment.

8. How often should I have my duct and fan cleaned?

As a general rule of thumb annually is adequate for most food establishments. Some insurance companies insist a twice yearly clean while some service station restaurants require cleaning every four months. Once again the frequency depends on the type of cooking involved and insurance companies policy.

9. I don't like receiving a large account for my duct clean especially in the quieter months - what can I do?

At NCFS we encourage clients to apply for a maintenance program.

10. What benefits to I get from a regular cleaning schedule?

The main benefits from a regular cleaning schedule include reducing the risk of a fire, a cleaner working kitchen, fresher atmosphere, increased efficiency of the fan system and meeting your council and insurance requirements. A regular clean is more economical as there is less time for the deposits of fat to build up. A regular clean is quicker and easier whereas an infrequent clean is very costly in labour as the grease and particles have adhered themselves to the surfaces over and over and over again. If the fan is dirty it requires more energy to run and is not efficient in its operation.